Shipping, Return, and Refund Policy
Thank you for choosing to shop at www.madonnahomesolutions.com. We value your satisfaction and are committed to providing the best possible shopping experience. This policy outlines our guidelines for shipping, returns, and refunds.
Please note that no modifications to an order will be entertained after a 24-hour period from the time of placing the order.
You have a period of 7 calendar days from the date of receiving your purchase to request a return. To be eligible for a return, the item must be unused and in the same condition as when you received it. Returns can be initiated in the following circumstances:
Delivery of incorrect items: If the item delivered does not match the model number, dimensions, or color that you ordered.
Products received in a damaged, defective, or broken condition: If the product is damaged upon arrival. However, if the packaging was damaged during transit, it is essential that you mention the damages in the receipt you sign from the logistics agency.
Products not as described or depicted on the website.
You can apply for a replacement of a company product. Replacements can be requested for various reasons, including changes in your requirements since the original planning or technical issues at the site. Each request will be evaluated on a case-by-case basis, and our decision to approve or reject it will depend on the specific circumstances.
Once we receive your returned item, we will inspect it and notify you of its receipt. Upon approval of the return, we will initiate a refund to your credit card (or original method of payment). Please note that the refund process may take up to 30 days.
Madonna Home Solutions will cover the shipping costs for returns. However, in the case of approved replacements, the customer will be responsible for the shipping costs. If there are any deviations from this policy due to exceptional circumstances, a company representative will inform the customer before initiating the return or replacement process.
If you have any questions or concerns regarding our policies, please do not hesitate to contact us. We are here to assist you.
Please note that this policy is subject to change without prior notice.