-20%

Amazon

 

Estimated delivery date: 20 February - 25 February, 2023

 

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Order Tracking and Delivery

You can change your address any time before your item is shipped. Once we ship it the address can’t be changed.

We will send you an email upon order confirmation.

The docket number and the link for the logistics partner will be made available to allow you to track your order.

Order Cancellation

In the rare case that Madonna Home Solutions cannot fulfil the order in the committed timeline, your order would be cancelled and a refund initiated.

The order can be cancelled any time before production process has been initiated. After production has been initiated, you can submit a request for cancellation and the reason for the same, which will be evaluated by our team. On approval of request, store credit or refund will be initiated to your account.

The order cannot be cancelled after it has been dispatched.

Returns and Replacements

A return or replacement can be initiated within 7 days of delivery. You will need to forward a request which shall be processed by our team.

Returns will have to be arranged by the customer at the company address. You will need to ensure adequate packaging to prevent damage during transit. Return shipping costs will be borne as per our Shipping, Return and Refund Policy.

Payments and EMIs

You can use any one of the following payment methods: – Credit card – Debit card – Net Banking – Direct Transfer to Bank Account – Wallet.

Don’t worry, it will be reversed instantly. You can check your account balance to confirm. If a problem still persists, please contact our Customer Care and we will solve the issue immediately.

For all EMI payments, first the full order value on the credit card gets charged. This then later gets converted into EMIs (by the bank) and excess amount goes back to the card. This process usually takes 5-7 workings days.

Madonna Home Solutions will only save: – Card number – Card holder’s name – Expiry date of the card – We do not save the CVV number or the 3D secure password.

Installations and Demos

Installation policy varies depending on the product category in question. Products with free installation accompany the message in product details. For any clarifications or doubts, please contact customer care.

We offer both free and paid installation depending on the item purchased: 1. Free installation and demo: You will not be charged for standard installation of your item (inclusions mentioned below). However, you may need to pay a charge for any service/materials used which are not covered under standard installation. The services covered under free installation include:

  • Modular Kitchens
  • Wardrobes
  • Sauna Baths
  • Shower Enclosures
  • Multisystems
2. Paid installation and demo: Some product lines do not require installation by our technical teams and can be installed by customer’s plumber and electrician. The technical guidance provided by our support staff in such cases is free of charge. However, on request, Madonna technicians can install your products. Separate charges will be levied in this case. The product lines included thus are:
  • Whirlpool Massage Bath Tubs
  • Steam Bath

  Fixed Freestanding Jacuzzi Combi-Massage Fully Loaded
Bathtub
Pop-up Waste with Flexible Pipe
Front Panel with Stand
Jacuzzi System (1.5 HP and 6 jets)
Bubble Bath System (1 HP and 10 jets)
Filler System
Spinal Massage and Foot Massage (powered by Jacuzzi System, 4 + 2 jets)
Digital Control Panel with Music System
Underwater Light Multicolour LED 1 pc
Earth Leakage Circuit Breaker
Automatic Shut Down Safety Protection Against High Current Leakage
Water Shortage Protection
Online Water Heater 3 KW
Earth Leakage Circuit Breaker
Jacuzzi Multicolour Mood Lighting LED 6 pcs (can be added, not included by default)
Bubble Bath Multicolour LED Mood Lighting 10 pcs (can be added, not included by default)
Overflow (can be added, not included by default)
Sleek Headrest Pillow (can be added if not present, check bathtub images)