Intimate

You can change your address any time before your item is shipped. Once we ship it the address can’t be changed.

We will send you an email upon order confirmation.

The docket number and the link for the logistics partner will be made available to allow you to track your order.

In the rare case that Madonna Home Solutions cannot fulfil the order in the committed timeline, your order would be cancelled and a refund initiated.

The order can be cancelled any time before production process has been initiated. After production has been initiated, you can submit a request for cancellation and the reason for the same, which will be evaluated by our team. On approval of request, store credit or refund will be initiated to your account.

The order cannot be cancelled after it has been dispatched.

A return or replacement can be initiated within 7 days of delivery. You will need to forward a request which shall be processed by our team.

Returns will have to be arranged by the customer at the company address. You will need to ensure adequate packaging to prevent damage during transit. Return shipping costs will be borne as per our Shipping, Return and Refund Policy.

You can use any one of the following payment methods: – Credit card – Debit card – Net Banking – Direct Transfer to Bank Account – Wallet.

Don’t worry, it will be reversed instantly. You can check your account balance to confirm. If a problem still persists, please contact our Customer Care and we will solve the issue immediately.

For all EMI payments, first the full order value on the credit card gets charged. This then later gets converted into EMIs (by the bank) and excess amount goes back to the card. This process usually takes 5-7 workings days.

Madonna Home Solutions will only save: – Card number – Card holder’s name – Expiry date of the card – We do not save the CVV number or the 3D secure password.

Installation policy varies depending on the product category in question. Products with free installation accompany the message in product details. For any clarifications or doubts, please contact customer care.

We offer both free and paid installation depending on the item purchased: 1. Free installation and demo: You will not be charged for standard installation of your item (inclusions mentioned below). However, you may need to pay a charge for any service/materials used which are not covered under standard installation. The services covered under free installation include:

• Modular Kitchens
• Wardrobes
• Sauna Baths
• Shower Enclosures
• Multisystems

• Whirlpool Massage Bath Tubs
• Steam Bath